1. Do I need to create an account to shop at Wenguu?

No. You may choose to either create an account or checkout as a guest. However, for future convenience, we recommend you create an account. Your account will allow you to access your order history and save addresses for faster checkout. Furthermore, as a member, you'll be eligible for exclusive benefits like cashback, discounts & more.

2. How do I know if my order has been received?

Once Wenguu receives your order, an order confirmation email will be sent to you. Here you will find your order number and details about your order. If you do not receive your order confirmation within 24 hours, please contact us at info@wenguu.com

3. Can I cancel or modify an order that I've just placed?

If you wish to cancel or modify your order, please contact us as soon as possible. We will make every effort to accommodate your request. However, once your order has been processed, we cannot guarantee that the purchase can be cancelled or modified.

4. Payment Methods

Wenguu accepts the following forms of payment for online purchases: Visa, Mastercard, American Express, Discover, PayPal

Please note that your billing address must match the address on your credit card statement.

All transactions are SSL encrypted and secured. Wenguu does not keep any credit card information.

1. Where does Wenguu ship to?

We ship all over the world. Shipping fees are calculated based on the destination and will be displayed during the checkout process. Wenguu offers free tracked shipping on all orders exceeding $50.

2. Wrong shipping address: What to do?

If you've mistakenly entered the wrong shipping address for your order, please contact us as soon as possible by email at info@wenguu.com and we will try to have the delivery intercepted. However, if your package has already been delivered to the wrong address, we apologize that there's nothing we can do now.

3. How do I track my order?

Orders may take 2-3 business days to process. After your order is shipped, you will receive a confirmation email with your tracking number. If you have your tracking number handy, you can check your order status here.

Please note that the tracking system may take 1-10 working days to update.

1. What is your return policy?

Your satisfaction is our top priority. If you have any issues, please contact us ASAP by email at info@wenguu.com. We will aim to resolve and satisfy your needs.

For more information, please visit Returns & Refunds Policy.

2. If I received a faulty item, what can I do?

If you received a damaged, defective, or wrong product, please contact us within 7 days of receiving it, and we will aim to resolve it.

If you don’t seek a replacement or your item is no longer available, a full refund will be issued.

3. When will I receive my refund?

Once your return is received, inspected, and approved, we will issue you a refund to your original payment method. In case your return is rejected, we will notify you by email.

Refunds are typically processed by your service provider within 2 to 14 days. For normal returns, shipping charges of the returned item(s) will be deducted from your refund. For faulty item returns, you will receive a full refund.

Wenguu is not responsible for any lost or damaged packages during return transit.

1. Do you offer discounts on bulk orders?

Yes. You can access it here, build your bundle, and enjoy up to 20% OFF.

2. How can I use a coupon on my purchase?

There is a discount code section at the cart drawer or checkout page where you can apply your promo code.

You can use only one discount code per purchase.

3. What to do if my discount code is not working?

Always make sure to enter your code exactly as you got it; we recommend that you copy/paste it into the box. Ensure that your discount code is still valid and has not expired.
If your code is still not working, feel free to contact us and we will assist you.

1. How do I change my default address?

You can update your default address via your account page here.

2. How do I delete my account?

While we're sad to see you go, you can email us at wenguu@info.com with your request, and we will delete your account.

3. How do I unsubscribe from Wenguu emails?

You can unsubscribe from our emails by scrolling down to the bottom of any email and clicking the “unsubscribe” link. Can’t find the unsubscribe button? Make sure that it’s not being clipped from your email by clicking “View Entire Message” at the bottom of the email.